Industry Insights, Tips & Resources
Insider info and advice for your wedding and event venue, covering everything from streamlining operations, industry topics, and tips to keep growing your business.
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Frequently Asked Questions
How does the onboarding process work?
Our white glove onboarding process is completely done by our team. We first request a few branding assets and then begin setting up your portals and migrating your data from other platforms. From start to finish our process is handled by us in time to launch to your venue a few days after signing up.
Will I have access to an account manager or just general support?
Absolutely! You will have a single account manager dedicated to your venue so you have a direct line for any support questions.
How do my clients get access to their portal?
Your clients are granted access once you add an event to the calendar or a lead is converted to the "Booked" status in the CRM. Once added, clients will automatically receive a welcome email with their login credentials.
Can VenueX support multiple venues?
We definitely can. We work with single venues (small, medium or large) and large hospitality groups. We can support any venue structure.
Can the portals be linked to our venue's domain?
Yes! We'll work with your webmaster to put link the portals at www.[yourwebsite].com/portal (or anywhere you want).